Terms of Service
Last Updated: January 19, 2026
1. Acceptance of Terms
Welcome to The Trellis Co. ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at thetrellisco.com (the "Site") and all related services, content, and products (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
2. Key Terms Summary
This section provides a quick overview of important terms. Please read the complete Terms of Service below for full details.
Who We Are: The Trellis Co. is a professional consulting and coaching practice serving foundations, nonprofits, small businesses, and individual clients nationally and internationally. Contact information is provided in Section 21.
Your Agreement: By using thetrellisco.com, you agree to these Terms of Service, which govern your use of our website and services.
What We Offer: Consulting services, coaching, digital products, online courses, and client portal access (Sections 3 & 5).
Payment & Sales: We accept credit/debit cards, ACH transfers, PayPal, Venmo, checks, and wire transfers. Sales are generally final; specific refund policies are detailed in Section 6.
Delivery: Digital products are delivered via email or portal access immediately upon purchase. Services are delivered per engagement agreements (Section 6.6).
Your Content: If you post comments or content on our site, you agree not to infringe copyrights or post inappropriate material (Section 9).
Member Content Protection: Do not share links to protected member content, including images, videos, and course materials (Section 9.2).
Copyright Protection: All our content is copyrighted. You cannot use our materials for commercial purposes without permission. To report copyright infringement, see Section 10.
Governing Law: These Terms are governed by North Carolina law (Section 18).
3. Description of Services
The Trellis Co. provides professional consulting and coaching services to foundations, nonprofits, small businesses, and individual clients. Our Services include, but are not limited to:
Strategic consulting and advisory services
Business coaching and leadership development
Organizational development and capacity building
Digital products and downloadable resources
Online courses and educational content
Client portal access (when applicable)
4. Eligibility and Account Registration
4.1 Eligibility
You must be at least 18 years of age and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.
4.2 Account Creation
Certain Services may require you to create an account. When creating an account, you agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Notify us immediately of any unauthorized access to your account
Accept responsibility for all activities that occur under your account
4.3 Account Termination
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.
5. Services and Engagement Terms
5.1 Services Disclaimer (No Guarantees)
The Trellis Co. provides coaching, consulting, advisory, educational, and strategic services related to business growth, leadership development, organizational design, and personal formation.
You understand and agree that:
We do not guarantee specific outcomes, financial results, business performance, or personal transformation
Any examples or case studies shared are illustrative, not promises of what you will achieve
You are solely responsible for your decisions, actions, and results based on our services
Our services are provided based on our professional experience and judgment, but outcomes depend on many factors beyond our control
Important: Our services are not legal, financial, medical, or mental health advice. You should consult licensed professionals for those matters.
5.2 Coaching Relationship
Coaching services provided by The Trellis Co. are non-therapeutic and non-clinical. Coaching focuses on awareness, growth, reflection, and strategy—not diagnosis or treatment.
You acknowledge that:
Coaching is a collaborative process between you and your coach
You remain responsible for your choices and actions
Coaching does not replace professional counseling, therapy, or medical care
The coaching relationship is based on mutual respect, honesty, and commitment to your development
5.3 Consulting and Advisory Services
Our consulting and advisory services are provided on a professional basis according to the terms outlined in individual engagement agreements, proposals, or statements of work. These services may include strategic planning, organizational assessment, capacity building, and implementation support tailored to your specific needs.
5.4 Digital Products and Courses
Digital products, downloadable resources, and online courses are provided "as is" for educational and informational purposes. Access to these materials may be time-limited or perpetual as specified at the time of purchase.
5.5 Client Portal
When available, the client portal provides secure access to resources, project materials, and communication tools. Access to the client portal is granted based on active engagement or subscription status.
6. Payment Terms
6.1 Pricing and Fees
All fees for Services are as described on our Site or in individual engagement agreements. We reserve the right to change our pricing at any time, though changes will not affect Services already purchased or under contract.
6.2 Payment Methods
We accept the following payment methods:
Credit cards (Visa, Mastercard, American Express, Discover) via our secure website payment processor
Debit cards via our secure website payment processor
ACH/bank transfers for certain services
Third-party payment platforms (PayPal, Venmo, or other platforms as specified)
Wire transfer for international clients or large engagements
Check or invoice payment for established clients and certain service packages
Specific payment methods available will be indicated at checkout or in your engagement agreement. We reserve the right to modify accepted payment methods at any time.
6.3 Payment Processing
By providing payment information, you represent that you are authorized to use the designated payment method and authorize us to charge all fees to that method.
6.4 Sales, Refund, and Return Policy
General Policy: All sales are final unless otherwise specified. We strive for client satisfaction and will consider refund requests on a case-by-case basis.
Consulting and Coaching Services:
Services are non-refundable once sessions have begun or deliverables have been provided
If you are dissatisfied with services, please contact us immediately to discuss resolution
Unused sessions in a package may be eligible for prorated refund within 30 days of purchase, at our discretion
Digital Products and Online Courses:
Digital products (downloadable resources, templates, guides): Refunds may be available within 14 days of purchase if you have not downloaded or accessed the materials and can demonstrate that the product was not as described
Online courses: Refunds may be available within 14 days of purchase if you have accessed less than 20% of the course content and can demonstrate that the course was fundamentally not as described
Once digital materials are downloaded or significantly accessed, no refunds will be provided due to the nature of digital goods
No Returns on Digital Goods: Due to the nature of digital products and immediately accessible content, we cannot accept returns once access has been granted or materials have been downloaded.
How to Request a Refund: To request a refund, contact us at [email address] with your order number, purchase date, and detailed explanation of your request. Refund requests must be submitted within the applicable timeframe noted above.
Refund Processing: Approved refunds will be processed within 10 business days and credited to the original payment method used for purchase.
6.5 Late Payments
For invoiced services, payment is due according to the terms specified in your engagement agreement. Late payments may result in suspension of services and may incur late fees.
6.6 Delivery of Services and Products
Consulting and Coaching Services: Services are delivered according to the schedule and format outlined in your engagement agreement or statement of work. Typical delivery methods include virtual meetings, in-person sessions (when applicable), email correspondence, and access to our client portal.
Digital Products and Courses: Upon purchase, digital products and online courses are typically delivered via:
Immediate download links sent to your email
Access granted to our learning platform or client portal
Email delivery of login credentials (for courses requiring accounts)
You are responsible for providing accurate email and contact information. We are not responsible for failed delivery due to incorrect information provided by you, spam filters, or email system issues on your end.
Physical Materials: If any physical materials are included in your service or product purchase, delivery timelines and shipping costs will be specified at the time of purchase. Standard shipping times apply unless otherwise noted.
7. Intellectual Property Rights
7.1 Our Intellectual Property
All content on our Site and within our Services, including but not limited to text, graphics, logos, frameworks, methodologies, course materials, downloadable resources, software, and compilation of content (collectively, "Company Content"), is the exclusive property of The Trellis Co. and is protected by United States and international copyright, trademark, and other intellectual property laws.
7.2 Limited License to Users
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
Access and use the Services for your personal or internal business purposes
Download resources explicitly made available for download
Use materials provided during consulting or coaching engagements solely for your internal purposes
7.3 Restrictions on Use
You may NOT:
Reproduce, distribute, modify, or create derivative works from our proprietary frameworks, methodologies, or materials without express written permission
Share, resell, or redistribute digital products, course materials, or downloadable resources
Use our frameworks or methodologies in your own consulting, coaching, or educational services without a separate licensing agreement
Remove or alter any copyright, trademark, or other proprietary notices
Use our intellectual property for commercial purposes beyond your personal or internal business use
7.4 Permitted Uses
Materials provided during consulting or coaching engagements may be used internally within your organization for the purposes intended. If you wish to use our frameworks, methodologies, or materials in other contexts (including sharing with third parties, incorporating into your own services, or public presentation), you must obtain prior written permission.
7.5 Client Materials
You retain all rights to materials, information, and content you provide to us. By providing such materials, you grant us a license to use them solely for the purpose of delivering Services to you.
8. User Conduct and Prohibited Activities
You agree NOT to:
Violate any applicable laws or regulations
Infringe upon the intellectual property rights of The Trellis Co. or any third party
Upload or transmit viruses, malware, or any other malicious code
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the integrity or performance of our Services
Use our Services for any fraudulent or unlawful purpose
Harass, abuse, or harm another person or entity
Impersonate any person or entity or misrepresent your affiliation
Collect or harvest information about other users without their consent
9. User-Generated Content and Comments
9.1 Public Comments and Contributions
If our Site allows you to post comments, reviews, testimonials, or other content ("User Content"), you agree to the following:
Content Standards: Your User Content must:
Be respectful, lawful, and appropriate
Not infringe on any third party's intellectual property rights, including copyrights, trademarks, or patents
Not contain hate speech, threats, harassment, or discriminatory content
Not contain spam, advertising, or promotional material unless expressly permitted
Not contain false, misleading, or defamatory statements
Copyright Compliance: You may not post content that infringes on the copyright of others. This includes:
Copying text, images, videos, or other materials without permission
Sharing copyrighted materials without proper authorization
Using others' creative works without appropriate licensing
License to Us: By posting User Content, you grant The Trellis Co. a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display your content in connection with our Services and promotional materials.
No Obligation: We have no obligation to monitor, edit, or remove User Content, but we reserve the right to do so at our sole discretion for any reason, including violation of these Terms.
9.2 Protected Member Content
If you have access to protected areas of our Site, including client portals, member areas, or password-protected content:
No Sharing of Links: You may not share direct links to protected content, including images, videos, documents, course materials, or downloadable resources, with anyone who is not authorized to access such content.
No Redistribution: You may not copy, distribute, or make available any protected content to third parties without our express written permission.
Violations: Unauthorized sharing of protected content is a material breach of these Terms and may result in immediate termination of your access and legal action.
10. Copyright Infringement and DMCA Compliance
10.1 Our Commitment to Copyright Protection
The Trellis Co. respects the intellectual property rights of others and expects our users to do the same. All content on our Site, including text, graphics, logos, images, videos, course materials, frameworks, and downloadable resources, is protected by United States and international copyright laws.
10.2 Reporting Copyright Infringement
If you believe that content on our Site infringes your copyright, please send a written notice to our Copyright Agent with the following information:
A physical or electronic signature of the copyright owner or person authorized to act on their behalf
Identification of the copyrighted work claimed to have been infringed
Identification of the material claimed to be infringing, with sufficient detail for us to locate it on our Site (including URLs if applicable)
Your contact information, including address, telephone number, and email address
A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
A statement made under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf
Copyright Agent Contact Information:
The Trellis Co., Attn: Copyright Agent
Email: info@thetrellisco.com
Address: 514 Daniels St. PMB 329, Raleigh, NC 27605
10.3 Counter-Notification
If you believe that content you posted was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with our Copyright Agent containing:
Your physical or electronic signature
Identification of the content that has been removed and the location where it appeared before removal
A statement under penalty of perjury that you have a good faith belief that the content was removed by mistake or misidentification
Your name, address, telephone number, and email address
A statement that you consent to the jurisdiction of the federal court in your district (or the federal courts located in North Carolina if you are outside the U.S.), and that you will accept service of process from the person who provided the original infringement notification
10.4 Repeat Infringer Policy
We will terminate the accounts of users who are repeat infringers of copyright in appropriate circumstances.
11. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in our Privacy Policy.
12. Third-Party Services and Links
Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by The Trellis Co. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party services.
13. Confidentiality
13.1 Mutual Confidentiality
During our engagement, both parties may have access to confidential information. We agree to maintain the confidentiality of your proprietary business information, and you agree to maintain the confidentiality of our proprietary frameworks, methodologies, and business practices.
13.2 Exceptions
Confidential information does not include information that:
Is or becomes publicly available through no breach of these Terms
Was rightfully in the receiving party's possession prior to disclosure
Is independently developed without use of the confidential information
Is required to be disclosed by law or court order
14. Disclaimers and Limitations of Liability
14.1 Services Provided "As Is"
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
14.2 No Guaranteed Results
WE DO NOT GUARANTEE THAT OUR SERVICES WILL RESULT IN ANY SPECIFIC BUSINESS OUTCOMES, REVENUE INCREASES, ORGANIZATIONAL IMPROVEMENTS, OR OTHER RESULTS. YOUR USE OF OUR SERVICES AND ANY DECISIONS MADE BASED ON OUR ADVICE OR RECOMMENDATIONS ARE AT YOUR SOLE RISK.
14.3 Technical Availability
We do not warrant that our Services will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
14.4 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE TRELLIS CO., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.5 Maximum Liability
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
14.6 State Law Variations
Some jurisdictions do not allow the limitation or exclusion of certain warranties or liabilities, so some of the above limitations may not apply to you.
15. Indemnification
You agree to indemnify, defend, and hold harmless The Trellis Co., its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
Your use of our Services
Your violation of these Terms
Your violation of any rights of another party
Your violation of any applicable laws or regulations
16. Modifications to Terms and Services
16.1 Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our Site with a new "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the modified Terms.
16.2 Changes to Services
We may modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of Services.
17. Termination
17.1 Termination by You
You may stop using our Services at any time. If you have an account, you may request account deletion by contacting us.
17.2 Termination by Us
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.
17.3 Effect of Termination
Upon termination:
Your right to use our Services will immediately cease
You must cease all use of our proprietary materials and frameworks
Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, limitations of liability, and indemnification
18. Dispute Resolution
18.1 Informal Resolution
Before filing any formal claim, you agree to first contact us at [email address] to attempt to resolve any dispute informally.
18.2 Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to these Terms or our Services that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in [location to be specified], and judgment on the arbitration award may be entered in any court having jurisdiction.
18.3 Class Action Waiver
You agree that any arbitration or proceeding shall be limited to the dispute between you and The Trellis Co. individually. To the fullest extent permitted by law, no arbitration or proceeding shall be joined with any other, no dispute shall be arbitrated on a class-action basis, and you waive any right to participate in a class-action lawsuit or class-wide arbitration.
18.4 Exceptions
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
19. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in North Carolina, and you consent to personal jurisdiction in such courts.
20. International Use
Our Services are controlled and operated from the United States. We make no representation that our Services are appropriate or available for use in other locations. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws.
21. General Provisions
21.1 Entire Agreement
These Terms, together with our Privacy Policy and any engagement agreements or statements of work, constitute the entire agreement between you and The Trellis Co. regarding our Services and supersede all prior agreements and understandings.
21.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
21.3 Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
21.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
21.5 No Agency
Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and The Trellis Co.
21.6 Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, pandemic, labor disputes, or governmental actions.
22. Contact Information
If you have any questions about these Terms or our Services, please contact us at:
The Trellis Co.
Email: info@thetrellisco.com
Website: thetrellisco.com
23. Acknowledgment
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.